• Logistar

office@logistar.rs
Sportska 20, Šimanovci
Srpski

Privacy policy

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PERSONAL DATA PROTECTION

Your privacy and the security of your data are important to us. This Privacy Policy applies to all individuals who interact with Logistar Doo, Šimanovci (hereinafter: the Company in the role of representatives, agents and / or employees of our business partners, service users, those who are interested in cooperating, consumers, customers, suppliers, subcontractors, contractors or other persons who are in a business relationship with the Company.

These Privacy Rules further regulate the privacy and protection of your personal data, and provide you with information in accordance with Articles 23 and 24 of the Law on Personal Data Protection ("Official Gazette of RS", No. 87/2018) (hereinafter: the Law).

The privacy policy applies only to individuals, and personal data is all data through which we can, directly or indirectly identify you. All your personal information is treated as strictly confidential, and the Company and / or our reliable partners keep it in an adequate manner.

Please read these Privacy Policy. If you do not agree with our procedures, please do not provide us with your personal information.

OPERATOR INFORMATION

Responsibility for processing personal data in the capacity of operator is borne by:

Title: Logistar Doo, Šimanovci,

Address: Sportska 20, Šimanovci

Company registration No: 20986999

Tax registration No: 108376279

In case of any questions or requests regarding the handling or protection of your personal data, you can contact us by e-mail: Office@logistar.rs 

SUBJECT OF THE PRIVACY RULE

The Privacy Policy defines how we process your personal information when you interact with us, e.g. when you:

  • are visiting one of our websites (hereinafter: "Websites")
  • visit our profiles on social media pages;
  • communicate with us by phone, via the contact form, by e-mail or otherwise;
  • use our services, systems and applications;
  • visit our facilities where we have video surveillance installed;
  • provide your goods or services, systems or applications;
  • attend our business events;
  • communicate with us in some other way.

It is mandatory to submit only those personal data that we collect to fulfill certain legal obligations. Submission of personal data on all other legal grounds is voluntary, but please note that if you deny us some information, in certain situations we may not be able to provide you with some services.

PERSONAL DATA WE COLLECT

1. Personal data of visitors to our websites:

When you visit one of our websites, the browser you use on your device will automatically and without your activity send to the server of our website: IP address of the device from which the request is sent and which has Internet access, date and time of access, name and URL of downloaded files, the referrer URL page, the browser you are using, and, if necessary, the computer operating system that supports the Internet, as well as the name of your ISP. The server temporarily stores the specified data in a so-called log file for the following purposes: ensuring the establishment of an uninterrupted connection, ensuring comfortable use of our website / application and assessing the security and stability of the system. The data is stored temporarily during the visit to the page, and then it is automatically deleted.

The legal basis for IP address processing is Article 12, paragraph 1, item 6) of the Law on Personal Data Protection (legitimate interest), which arises from the above-mentioned purpose of data processing.

Minors. The Company does not knowingly collect or disclose personal data of minors under the age of 16. We recommend that juvenile representatives properly supervise minors under their guardianship while conducting an Internet search, especially when it is possible to leave personal data. If you believe that you have inadvertently provided personal information, please have your parents or legal guardians contact us and we will delete your personal information.

By submitting personal information, the website visitor understands and agrees with the fact that the security, integrity and privacy of his data cannot be 100% guaranteed, despite the fact that the Company constantly takes all optimal measures to protect them.

2. Personal data of business partners and customers

We process personal data which, depending on the specific business needs, include: name ( of the company, entrepreneur, agricultural farm, natural person, institution, organization or institution that the person represents or comes from), name and surname, city and address of residence, contact data (e-mail address, telephone number, etc.); data on type of business activity, workplace, function, type and scope of authorization for representation, type and scope of business activities, as well as all other personal data necessary for business purposes and execution of contract concluded with business partner / buyer / consumer, etc., or all other personal data that we come across in connection with the performance of activities.

The data listed here can be processed to prepare the conclusion of the contract, which precedes the contractual relationship, to meet obligations after the conclusion of the contract and to comply with our legal obligations, all in accordance with Article 12, paragraph 1, items 2) and 3) of the Law on Personal Data Protection.

3. Other personal information you provided us with:

We process the personal data that you have given us over the initial contact, in the course of later communication (eg by phone call, e-mail, questionnaires, etc.), when visiting the website or profiles on social networks, as well as those personal data that are the result of our business cooperation, which includes your identification data (name and surname), your communication data (contact phone, e-mail, address ...).

We process your data in accordance with the defined purpose, and in order to respond to your inquiry. The legal basis for data processing is Article 12, paragraph 1, item 6) of the Law on Personal Data Protection (legitimate interest). Our and at the same time your (legitimate) interest in such data processing stems from the need to answer your questions, to solve existing problems, if necessary, and to ensure your satisfaction as our customer or as a user of our website.

If you participate in any of our surveys, such participation is voluntary. In anonymous surveys, we do not store data that allows us to conclude who the participant in the survey is. We only keep the date and time of your participation. We consider any personal data you have given us through the survey to be voluntarily provided and we keep them in accordance with the provisions of the Law.

In case you have given your consent to conduct the survey, the legal basis for data processing is based on your consent in accordance with Article 12, paragraph 1, item 1) of the Law on Personal Data Protection. In that case, you have the right to revoke your consent at any time. Revocation of consent does not affect the admissibility of processing carried out on the basis of consent prior to revocation.

4. Personal data of social network users

On the Company's social networks, the Company processes data for the purpose of informing consumers about offers, services, important information, news in the company, for the purpose of interaction with visitors of social networks as well as for answering questions, praise and criticism and for communicating with people. Data processing is performed in the interest of communication, ie in order to interact and improve relations with followers. The legal basis for the processing of your data is Article 12, paragraph 1, item 6) of the Law (legitimate interest).

We have only a limited influence on the processing of data by social network platform operators (eg member administration and information sharing). Where we can influence and adjust the parameters for the processing of your data so that the operator of the social network platform acts in accordance with data protection, we take all measures available to us. However, in many places we cannot influence the processing of data by the operator, nor do we know exactly which data the operator processes.

The platform operator manages the entire IT infrastructure of the service, adheres to its own data protection rules and has a special user relationship with you (if you are a registered user of the social networking service). In addition, the operator is solely responsible for all matters relating to your user profile data, to which we as a company do not have access.

More detailed information on data processing by social network platform operators and on the possibility of complaints can be found in their data protection rules.

The data you have entered on our social media pages, such as comments, videos, pictures, likes, public announcements, etc. are published by the platform operator, and we do not process them at any time for any purpose other than anticipated. We reserve the right to delete illegal or inappropriate content, if necessary.

We also process your data for the purpose of communicating with you. We will possibly share your content on our page if it is a function of the social network platform.

The videos will not be made public and passed on to third parties, except in cases where this is our legal obligation or authority.

In accordance with the Law, we will not process data related to:

  • racial or ethnic origin;
  • political opinion;
  • religious or philosophical beliefs;
  • trade union membership;
  • genetic functions;
  • health;
  • sex life;
  • criminal convictions or related security measures;
  • biometric data;
  • genetic data.

Should there be a need to process any of the personal data above, we will always ask for your explicit consent.

ACCESS TO YOUR DATA

We consider your personal information to be a business secret and as such we protect it in accordance with applicable legal regulations and best practice.

Within our company, access to the data that you have made available to us is accessible only to those organizational units, ie the employees who need it to fulfill the purpose for which the personal data is collected. We will process your personal data ourselves, while third parties have the right to access and process your personal data only in the situations described below:

Persons with whom we cooperate in business, when we assess that it is necessary in order to protect our justified interests. For example. tax advisors, accountants, insurance companies, lawyers and other advisors. In that case, these persons process your personal data exclusively for our needs;

Competent bodies in the implementation of supervision over the legality of business and conduct, as well as other legal entities when necessary for the performance of some of our legal duties, e.g. auditor. In that case, these legal entities process your personal data for the purpose assigned to them by law;

Other parties in connection with business transactions such as e.g. sale of the company or part of the company, reorganization, merger, joint venture or any other type of disposal of our company, property or stocks (including bankruptcy or similar proceedings);

We may need to forward some of your confidential inquiries to contracting partners (eg suppliers, for inquiries regarding specific products, etc.), for the purpose of processing your inquiry. However, in these cases, the query is previously anonymized, so that a third party cannot bring them into any relation with you. If in an individual case the transfer of your personal data is necessary, we will inform you in advance and ask for your consent.

Third parties are limited in their ability to use your personal data for any purpose other than those listed, and are obliged to protect and process your personal data in accordance with legal, regulatory and contractual obligations.

All legal entities with which we cooperate have been selected in a very careful manner and when required by law, they are obliged by contract to keep personal data secret, in accordance with Article 45 of the Law on Personal Data Protection.

THE WAY WE PROTECT YOUR PERSONAL INFORMATION

We implement some of the following protection measures:

  • Database pseudonymization, whenever possible;
  • Application of modern methods of protection and control of access to data sources containing personal data;
  • Restricting access to sensitive data as well as restricting user accounts that may have access to certain data, introducing a system of roles and authorizations that will ensure that only certain employees who need access to personal information in order to perform work tasks can view and process relevant data;
  • Continuous monitoring of all resources (physical spaces where your data is stored) used to process personal data.
  • The purpose of implementing these measures is to prevent the risk of destruction, loss, alteration, unauthorized disclosure or access to your personal data.

We also ask third parties who have the right to access and process your personal data to use appropriate protection measures in relation to your personal data.

PERIOD OF KEEPING YOUR PERSONAL DATA

Personal data are kept for as long as necessary to ensure the purpose for which the personal data is collected, as follows:

  • for data where there is a statutory retention period, the Company retains the data in that period and deletes it within an additional period of one year;
  • the data for which there is no legal retention period defined, the Company retains during the period of validity of the contract in connection with which the data is processed, and upon termination of the contract the Company deletes data within one year after the expiration of limitations, for example - contracts on trade in goods and services with legal entities 3 + 1 years, contracts on trade in goods and services with other persons 10 + 1 years;
  • the Company keeps the data it processes on the basis of legitimate interest as long as the legitimate interest exists, and deletes it within a period of 2 years from the termination of legitimate interest;
  • the Company processes the data on the basis of the obtained consent, as long as the consent exsists, and in case of withdrawal of the consent, it deletes it within the shortest reasonable time;
  • data on job candidates are kept by the Company for a period of 5 years for the purpose of subsequent assessment of the need to hire some of those job candidates;
  • data submitted during an inquiry / question via the website, social networks or via e-mail or telephone are deleted or anonymized no later than one year after the final answer is given;
  • data collected through video surveillance are deleted after the expiration of 30 days, copies of videos are kept for more than 30 days in certain situations (legal proceedings), and videos that are no longer needed are deleted without delay (termination of legal proceedings) .

After fulfilling the purpose, ie the expiration of the legally prescribed period for storing personal data, personal data will be permanently deleted.

The above periods of storage of your personal data are defined based on the following criteria:

- the period in which we need your personal data in order to provide you with our services;

- a legal, contractual or similar obligation to keep your personal data.

YOUR RIGHTS

If you choose to exercise one or more of your rights below, we have the right to verify your identity, all for the purpose of protecting personal information.

You exercise your rights for free. Exceptionally, if your request is obviously unfounded or excessive (eg you ask for personal information that you have), and especially if the same request is repeated frequently, we have the right to charge the necessary costs of processing your request or refuse to act on your request.

Please send all questions and requests related to your rights, in writing and signed, to the address office@logistar.rs We will respond to your request immediately, and within a month, at the latest, unless the extreme complexity of the individual case does not require an extension of the specified period. In order to protect you as the holder of personal data, you need to properly identify yourself as the applicant, which will be a guarantee for the Company to provide personal data to their legitimate owner.

1. Access to your personal information

You have the right to ask us for information on whether we process your personal data, access to that data, as well as information on processing in accordance with Article 26 of the Law.

2. Correction of inaccuracies, additions, deletions and restrictions on the use of personal data

You have the right to request the correction of your inaccurate personal data, as well as the right to supplement, delete and limit the use of your personal data.

3. Portability of personal data

You have the right to download and request the transfer of your personal data.

4. The right to withdraw the consent and to forget

You have the right to withdraw your consent to the processing of personal data as well as to request that your personal data that we have processed on the basis of your consent be permanently deleted.

5. Complaint against the processing or handling of your personal data

You have the right to object to the processing of your personal data as well as to our way of handling your personal data in general. Send us your request via e-mail to office@logistar.rs , and in the subject of the message please write the Objection against processing and in the message you explain the reason for the objection and your request.

6. The right to complain to the Commissioner for Information of Public Importance and Personal Data Protection

At any time, you have the right to complain to the competent authority for personal data protection - the Commissioner for Information of Public Importance and Personal Data Protection (https://www.poverenik.rs/).

CHANGES TO THE PRIVACY RULE

The Company reserves the right to change these privacy policies at any time. Any change becomes valid after its publication on the Company's website or in another adequate way. Therefore, we recommend that you check the Privacy Policy section regularly for the latest information.